At AutoDecor.Store, customer satisfaction is important to us. Because our products are fulfilled and shipped through trusted third-party logistics partners, the following policy applies to all purchases made on our website.
Please review this policy carefully before placing your order.
📦 Order Fulfillment & Shipping
Orders are typically processed within 1–3 business days
Shipping times vary by product and destination and generally range from 7–15 business days
Tracking information is provided once your order ships
🔁 Return Eligibility
We accept return or refund requests only under the following circumstances:
The item arrived damaged
The item arrived defective
The wrong item was received
The order was lost in transit (confirmed by tracking)
Returns are not accepted for:
Buyer’s remorse or change of mind
Incorrect address provided at checkout
Normal wear and tear
Damage caused by misuse or improper handling
Orders marked as “Delivered” by the carrier
⏳ Reporting an Issue
To be eligible for a return, replacement, or refund, you must contact us within 30 days of delivery.
This documentation is required by our fulfillment partners to approve claims.
🔄 Replacements
If your item qualifies for a return due to damage, defect, or incorrect shipment, we will offer one of the following:
A free replacement, or
A full refund if a replacement is unavailable
Replacement shipping is provided at no additional cost once approved.
💳 Refunds
Once approved:
Refunds are issued to the original payment method
Processing time typically ranges from 3–10 business days, depending on your bank or payment provider
Please note that original shipping fees (if applicable) are non-refundable unless otherwise required by law.
🚫 Non-Returnable Items
Certain items may be non-returnable, including but not limited to:
Clearance or final sale items
Products marked as “Non-Returnable” on the product page
Items damaged due to customer handling
Any non-returnable conditions will be clearly disclosed before purchase.
📬 Lost or Delayed Packages
If tracking shows no movement or delivery after 30 days, please contact us.
If a package is confirmed lost by the carrier, we will provide:
A replacement shipment, or
A full refund
📍 Shipping Address Requirements (P.O. Boxes)
Due to carrier limitations, we do not guarantee delivery to P.O. Box addresses. To ensure successful delivery, customers are strongly encouraged to provide a physical residential or business address at checkout.
Orders placed using a P.O. Box address may experience delays, be returned to the sender, or be cancelled if the carrier is unable to complete delivery.
📍 Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for:
Orders shipped to incorrect addresses entered at checkout
Failed deliveries due to incomplete or invalid address details
If an order is returned due to address issues, reshipping fees may apply.
⚖️ California Consumer Notice
This policy complies with California consumer protection laws. Nothing in this policy limits your rights under applicable law.
🤝 Our Commitment
We work closely with our fulfillment partners to ensure orders meet quality standards and are delivered reliably. If an issue occurs, we are committed to resolving it fairly and promptly.
📞 Contact Information
If you have questions about returns or refunds, contact us:
